Operational Excellence:
The Backbone of IES
Where operations meet performance-driven innovation.
Infoesearch’s operational strength lies in its integrated approach to operations and delivery governance. With a proven track record in scaling large teams, maintaining high accuracy levels, and ensuring SLA adherence, Infoesearch effectively supports employee learning and development to build future-ready talent and deliver exceptional results.
Internal Certification Program (ICP):
A Structured Path to Excellence
The ICP at Infoesearch ensures every employee is trained, assessed, and certified in key operational areas before progressing to higher roles.
Core ICP Modules:
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Media Monitoring & Analysis
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Localisation & Moderation
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Quality & Delivery Governance
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Leadership & Communication Skills
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Process Efficiency & Automation Tools
Key Benefits:
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Enables consistent performance across teams
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Creates leadership readiness at every level
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Bridges knowledge gaps through targeted learning
The ICP is the foundation that connects our training, performance appraisals, and operational outcomes — ensuring measurable growth for both individuals and the company.
Our Engine of Excellence
The IES Operations Team forms the backbone of our delivery ecosystem — managing large-scale media monitoring, analytics, localisation, moderation, and reporting workflows with precision and agility.
With a blend of people, process, and technology, our operations are built on three pillars:
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Consistency: Structured processes, SOP-driven delivery, and multi-level quality checks.
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Capability: Continuous upskilling through the Internal Certification Program (ICP).
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Client Success: SLA adherence, reporting accuracy, and actionable insights.
We are dedicated to building a workplace with:
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Proven experience in managing multi-client operations
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Standardized QA and SLA tracking frameworks
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Dedicated workforce development via ICP programs
Every milestone achieved by our team reflects Infoesearch’s philosophy — performance through people.
Expert Guidance
Decades of experience in managing media intelligence & analytics, localisation, and moderation operations across time zones. Our teams combine precision, scalability, and innovation — powered by ICP-based capability development.
They provide hands-on guidance to help employees align their skills with real-world business challenges.
Expand Your Network
We encourage learning through:
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Access to internal and external training programs.
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Cross-functional exposure to projects across media, analytics, and technology domains.
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Regular knowledge-sharing sessions and best-practice exchanges.
Tailored Development Programs
No two employees are the same — and neither are their goals.
Our tailored learning pathways focus on individual growth areas such as:
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Communication and writing excellence
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Analytical thinking and reporting accuracy
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Leadership readiness and people management
HR Resources
The HR Portal provides easy access to:
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Policy documents, forms, and templates
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Training materials and videos
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Learning dashboards and assessment scores
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FAQs and self-help tools for employee support
Success Stories
We take pride in celebrating success.
From interns who became team leads to managers who led new business units, every story at IES reflects our values of perseverance, innovation, and teamwork.
Our success stories highlight how consistent learning, collaboration, and mentorship lead to long-term growth.